Privacy Policy

Chengyi Custom Patches / CY Custom Patches

Last Updated: May 4, 2026

This Privacy Policy explains how Chengyi Custom Patches / CY Custom Patches ("we," "our," or "us") collects, uses, stores, shares, and protects personal information when you visit or use our website, https://cycustompatch.com (the "Website"), submit a quote request, upload artwork, create an account, contact us, or place an order for custom patch products.

By using our Website or submitting information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal information in different ways depending on how you interact with our Website.

1.1 Information Collected When You Visit Our Website

When you visit or browse our Website, we may automatically collect certain technical and usage information, including:

IP address
Browser type and version
Device type
Operating system
Referring website or search engine
Pages viewed
Date and time of access
Approximate location based on IP address
Website usage data
Cookie identifiers and similar technical data

This information helps us maintain website security, understand how visitors use our Website, improve website performance, analyze trends, and provide a better user experience.

1.2 Information You Provide Through Quote or Contact Forms

When you submit a quote request, contact form, inquiry form, or similar request, we may collect:

Name
Email address
Phone number or WhatsApp number
Company name, if provided
Country or region
Product requirements
Patch type, size, quantity, backing option, color, material, and other customization details
Uploaded artwork, logos, images, design files, or reference materials
Any message or additional information you choose to provide

Because we manufacture customized patch products, uploaded files may include artwork, logos, brand names, designs, or other materials provided by customers. Please do not submit sensitive personal information unless it is necessary for your request or order.

1.3 Information Collected When You Place an Order

When you place an order through our Website, we may collect:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Product customization details
Uploaded artwork or design files
Payment-related information
Transaction confirmation details
Customer service communications

We use this information to confirm your order, process payment, arrange production, deliver your products, provide customer support, and maintain business records.

1.4 Account Information

If you create an account on our Website, we may collect and store:

Account username
Email address
Password or password-related authentication data
Billing and shipping details
Order history
Account preferences
Customer service records

You are responsible for keeping your account login information secure. Please contact us immediately if you believe your account has been used without authorization.

1.5 Payment Information

We accept payments through PayPal and credit cards, including Visa, Mastercard, and other supported card brands.

Payment information may be collected and processed by third-party payment service providers. We do not intentionally store full credit card numbers on our own servers. Your payment information is handled by payment processors according to their own privacy policies and security standards.

1.6 Marketing Information

If you subscribe to our newsletter, request updates, or agree to receive marketing communications, we may collect your name, email address, and marketing preferences.

In the future, we may use email marketing to send product updates, promotional offers, company news, design ideas, or custom patch-related content. You can unsubscribe from marketing emails at any time.

How We Use Your Information

We may use the information we collect for the following purposes:

To respond to your inquiries and quote requests
To review your artwork, logo, or design files
To prepare custom patch quotations
To confirm order details
To process payments
To manufacture customized patch products
To provide digital proofs, production updates, or order confirmations
To arrange shipping and delivery
To communicate with you about your order or request
To provide customer service and after-sales support
To create and manage customer accounts
To improve our Website, products, and services
To analyze Website performance and visitor behavior
To prevent fraud, abuse, unauthorized access, or security incidents
To comply with legal, tax, accounting, customs, and business record obligations
To send marketing communications where permitted by law or with your consent

Legal Bases for Processing Personal Information

If you are located in the European Economic Area, the United Kingdom, or another region where a legal basis is required, we may process your personal information based on one or more of the following legal bases:

Contract necessity: To provide quotes, process orders, manufacture customized products, arrange delivery, and provide customer support.
Consent: When you voluntarily submit information, upload files, subscribe to marketing emails, or accept certain cookies.
Legitimate interests: To operate and improve our business, secure our Website, prevent fraud, respond to inquiries, and analyze Website performance.
Legal obligations: To comply with tax, accounting, customs, shipping, regulatory, or legal requirements.

Cookies and Tracking Technologies

Our Website may use cookies, tags, pixels, scripts, and similar technologies.

Cookies are small text files placed on your device to help websites function properly, remember preferences, analyze website traffic, and improve user experience.

We may use the following types of cookies:

4.1 Essential Cookies

Essential cookies are necessary for the Website to function properly. These may support features such as shopping cart, checkout, account login, security, cookie consent preferences, and basic Website operation.

4.2 Analytics Cookies

We use Google Analytics 4 (GA4) to help us understand how visitors interact with our Website. GA4 may collect information such as page views, device information, browser information, approximate location, traffic source, and user interactions.

This information helps us analyze Website performance, improve content, understand visitor behavior, and optimize the user experience.

4.3 Marketing Cookies

If we enable advertising or marketing features in the future, cookies or similar technologies may be used to measure campaign performance, understand visitor interests, or provide more relevant marketing content.Where required by law, we will ask for your consent before using non-essential cookies.

4.4 Managing Cookies

You can manage or disable cookies through your browser settings. Where available, you may also manage cookie preferences through our cookie consent banner.

Please note that disabling certain cookies may affect Website functionality, including cart, checkout, account login, quote forms, or other interactive features.

How We Share Your Information

We do not sell your personal information for money.

We may share personal information only when necessary for business, service, legal, or security purposes, including with:

Payment processors, including PayPal and credit card payment service providers
Shipping and logistics companies, including DHL, FedEx, UPS, and similar carriers
Website hosting and technical service providers
Email and communication service providers
Analytics providers, including Google Analytics 4
Customer service or order management tools
Security, fraud prevention, and anti-abuse service providers
Accounting, legal, tax, or compliance advisors
Government, customs, law enforcement, or regulatory authorities when required by law

These third parties are only permitted to use personal information as necessary to provide services to us or as required by law.

Payment Processing

When you make a payment on our Website, your payment may be processed by third-party payment providers such as PayPal or credit card processors.

These providers may collect and process payment card details, billing information, transaction identifiers, fraud prevention data, and other payment-related information.

We do not intentionally store full credit card numbers on our own servers. Payment providers process payment information according to their own privacy policies, security practices, and applicable payment industry standards.

Shipping and Delivery

To deliver your order, we may share necessary shipping information with logistics providers such as DHL, FedEx, UPS, or other shipping carriers.

Shipping information may include:

This information is used only as necessary to arrange shipment, delivery, customs clearance, tracking, and related customer support.

Artwork, Logos, and Uploaded Files

Because our products are custom-made, you may submit artwork, logos, images, design files, trademarks, or reference materials.

We use uploaded files for purposes related to your inquiry, quotation, digital proof, production, order fulfillment, quality control, customer service, and business records.

You are responsible for ensuring that you have the legal right to use any artwork, logo, trademark, brand name, image, or design you submit to us.

We will not intentionally sell your uploaded artwork or design files to third parties. We will not publicly display your custom artwork, logo, or finished products for marketing purposes without your permission, unless the materials are already publicly available or otherwise permitted by applicable law.

International Data Transfers

We serve customers worldwide. Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including China and other countries where our service providers operate.

When required by applicable law, we will use appropriate safeguards to protect personal information transferred internationally.

Data Retention

We may retain personal information indefinitely unless you request deletion, subject to applicable legal, tax, accounting, customs, fraud prevention, dispute resolution, and business record requirements.

This may include quote requests, order records, invoices, shipping details, uploaded artwork, customer communications, and account information.

If you request deletion of your personal information, we will review and process your request where required by applicable law. Please note that we may need to retain certain information for legitimate business purposes or legal obligations.

Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request a copy of your personal information in a portable format
Opt out of marketing communications
Lodge a complaint with a data protection authority, where applicable

To exercise your privacy rights, please contact us at: [email protected]

We may need to verify your identity before processing your request.

GDPR Privacy Rights

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws, including the right to:

Be informed about how your personal data is used
Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Restrict or object to processing
Withdraw consent at any time where processing is based on consent
Request data portability
Complain to your local data protection authority

We process personal information only where we have a lawful basis to do so, including contract necessity, consent, legitimate interests, and legal obligations.

California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws, including the right to:

Know what categories of personal information we collect
Know the purposes for which we collect and use personal information
Know what categories of third parties we disclose personal information to
Request access to personal information
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information, where applicable
Limit the use and disclosure of sensitive personal information, where applicable
Not be discriminated against for exercising your privacy rights

We do not sell personal information for money.

To submit a California privacy request, please contact us at: [email protected]

Marketing Communications

If you choose to receive marketing emails from us, we may send you product updates, promotional offers, custom patch design ideas, company news, or other related content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you non-marketing communications related to quotes, orders, payments, shipping, account activity, customer service, or legal notices.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

Secure website connections where available
Password-protected administrative systems
Limited access to personal information
Website security tools
Secure hosting and server controls
Monitoring for suspicious activity
Access controls for staff and service providers

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

External Links

Our Website may contain links to third-party websites, platforms, payment pages, shipping tracking pages, social media pages, or other online services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, legal requirements, or data practices.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

If we make material changes, we may provide additional notice on our Website, by email, or through other appropriate methods.

We encourage you to review this Privacy Policy regularly.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact us at:

Business Name：Chengyi Custom Patches / CY Custom Patches
Address：No. 18, Industrial Zone, Donger New Village, Guicheng, Nanhai, Foshan, Guangdong, China
Email：[email protected]
Phone / WhatsApp：+86 18929984578